The kinds of personal information we collectThe kinds of personal information that we collect include:
- contact details such as name, role or position, address, email address, mobile number, landline number and fax number;
- information relating to your circumstances and affairs relevant to the documents that you purchase from us through the website (we do not retain credit card information except the last 4 digits of your card);
- information about the legal services that you may wish to purchase;
- information regarding our communications with you and your attendance at seminars and promotional events held by us;
- personal information that you enter into our questionnaires on our website;
Statistical informationIn addition, we log access to our website, and in those circumstances track the IP address used, the data and time of the visit, the pages viewed and the type of browser used so we can establish a broad understanding of site traffic patterns, assist in diagnosing server problems and perform site administration.
We collect personal information by various means including when:
How we collect personal information
- you contact us with a question or inquiry or you sign up to our website or purchase a templte or kit on our website;
- you complete an online questionnaire on our website;
- you attend a seminar or event where we are hosting or presenting;
- you instruct us to advise or act for you and we open a file and conduct a conflict check;
- our clients provide information relating to related and adverse parties relevant to the advice or services we are providing;
- we undertake a search or investigation;
- you visit, sign up to or use our website.
We are required to collect the full name and address of our clients by the Solicitors Rules made under the Legal Profession Act 2004 (NSW). Accurate name and address information may also be collected in order to comply with the trust account record keeping requirements and to comply with our duty to the courts.
If you would like us to provide legal advice and do not provide us with name and address information we cannot advise you.
If you do not provide us with accurate personal information we may not be able to achieve the purpose for which the information has been sought.
The purposes for which we collect, hold, use and disclose personal information
We may collect, hold, use and personal information in order to:
- respond to enquiries;
- generate documents through our website;
- monitor or improve the use of and satisfaction with our services; and
- let you know about developments, our expertise and services that may be of interest.
We disclose personal information in order to carry out the instructions of our clients subject to our confidentiality obligations, including where we use services in support of our business.
If you purchase documents from us using our website, we will not disclose the content that you enter into the questionnaires into the website:
The parties to whom your personal information is disclosed
- unless you consent to the disclosure;
- if it is reasonably necessary for us to do so in order for us to enforce our rights; or
- it is reasonably necessary for us to do so in order for us to provide you with services through the website.
- parties related to a matter you have with us, government authorities and service providers as reasonably required to carry out your instructions;
- our e-mail marketing provider for the purposes of providing you our newsletter, invitations and legal updates; and
- third party service providers who assist us with archival, auditing, accounting, legal, business consulting, website or technology services.
Our website (and the content you enter into it) is hosted on servers in Australia but we may engage contractors from time to time in the United States of America to assist us with the design, development, maintenance and support of the website. We will disclose the content that you enter into our website to those contractors on a confidential basis if it is necessary for to do so for the maintenance and support of the website. We may also use cloud services including Dropbox and Gmail (provided by Google Inc. or its related entities) and others to store files and email that we use in connection with our firm and website. We understand that Google’s data centres are located at various locations around the World (see http://www.google.com/about/datacenters/inside/locations/index.html) and we understand that Dropbox’s data centres are located in the United States of America (see http://www.google.com/about/datacenters/inside/locations/index.html).
Disclosure of information outside the jurisdiction of collection
We may, from time to time, send you newsletters, invitations and updates about our services. You can opt out of receiving further such communications by notifying us using our contact details below by clicking the "unsubscribe" option at the bottom of any marketing e-mail received from us.
Opting out of marketing communications
We take reasonable physical, technical and administrative safeguards to protect your personal information from misuse, interference, loss, and unauthorised access, modification and disclosure. The content that you enter into the questionnaires in our website is stored by us in encrypted form.
You can contact us to access, correct or update your personal information. Unless we are subject to confidentiality obligations or some other restriction on giving access to the information or there are relevant circumstances where we may refuse to give you access to your personal information, we will endeavour to make your information available to you within 30 days. Examples of circumstances where we may refuse to give you access to your personal information include where:
Access/correction/updating personal information
- giving access would be unlawful;
- we reasonably believe that giving you access would pose a serious threat to the life, health or safety of any individual or to public health or public safety;
- giving access would have an unreasonable impact on the privacy of others;
- the information could reveal the intentions of a party in negotiations;
- giving access could prejudice the taking of appropriate action in relation to unlawful activity;
- giving access could reveal evaluative information in a commercially sensitive decision making process.
We will not charge you to make a request to access your personal information that we hold about you but we may charge you to actually provide access depending on the costs associated with obtaining and providing the material.
These actions can usually be taken by contacting a customer relations representative using the contact information in the "Contact Us" section below.
Notification of Changes
Our contact details are as follows:
Arnotts Technology Lawyers
Level 6, 151 Macquarie Street
SYDNEY NSW 2000
Telephone: 02 8238 6989
Fax: 02 8569 1710
We will endeavour to respond to any complaint within 30 days. If you are not satisfied with our response to your complaint you may contact the Office of the Australian Information Commissioner using the information available at http://www.oaic.gov.au/privacy/privacy-complaints.