A generic IT Support Agreement to regulate the provision of general technical support services

How this document can help you

Service providers often become unstuck by providing tech support services without having a formal written agreement in place. Our IT Support Agreement template can be used to clarify the agreed terms and conditions upon which tech support services will be provided and can be customised to suit the specific technical support services to be provided.

What it includes

Once purchased, our template comes with access to our online questionnaire. The template will then be customised automatically by DocuStream using the responses that you provide to the questionnaire and then made available for your immediate download in Microsoft Word format.
 

Among others, our template includes provisions relating to:

• A maximum amount of support hours the Service Provider is to provide each month;
• Provisions confirming whether or not the support is to be provided on a remote or on-site basis;
• Sample Support Service Levels (and sample Service Credits - if you need them);
• Key personnel who are involved in the provision of support services;
• Liability of each of the parties;
• Indemnification for claims by a third party for the breach of Intellectual Property;
• Dispute Resolution processes;
• Term of the contract;
• Termination​ of the contract, under certain conditions.​

Once purchased, our template comes with access to our online questionnaire. The template will then be customised automatically by DocuStream using the responses that you provide to the questionnaire and then made available for your immediate download in Microsoft Word format. This can be downloaded directly onto your computer, or into your Google Drive or Dropbox account.

How much free legal advice does this come with?

This template comes with 15 minutes of free telephone legal advice from Arnotts Technology Lawyers. During this time, Arnotts will answer any questions they can about the template, to the extent possible within the 15 minutes allocated.

About us

Arnotts Technology Lawyers is a law firm located in the Sydney CBD with many years of experience in advising technology and telecommunications clients on their legal rights and obligations, drafting and negotiating a wide range of legal agreements, and resolving legal disputes when required.  The DocuStream platform has been developed by Arnotts Technology Lawyers to make it quick, easy and cost effective for clients to obtain their legal documents.

Apart from providing services under DocuStream, Arnotts Technology Lawyers can also provide fully tailored legal documents where required. 

If you would like to find out more about Arnotts Technology Lawyers, or if you have any further questions about DocuStream or the other services we provide, please call us on (02) 8238 6989 or visit our law firm website.