IT Support Agreement

Services Agreements Updated 1 July 2019

  • $550.00

This IT Support Agreement is designed to regulate the provision of general technical support services.

How this document can help you

Service providers often face problems when providing tech support services without having a formal written agreement in place. This uncertainty around the scope of the deal can cause confusion and disputes further down the line. Our IT Support Agreement template can be used to clarify the agreed terms and conditions upon which tech support services will be provided and can be customised to suit the specific technical support services to be provided. If you provide other services (other than Support Services) such as data backup, hosting or professional services, you should also consider purchasing one of our other templates.

What it includes

Once purchased, our template comes with access to our online questionnaire. The template will then be customised automatically by DocuStream using the responses that you provide to the questionnaire and then made available for your immediate download in Microsoft Word format.
 

Among others, our template includes provisions relating to:

  • A maximum amount of support hours the Service Provider is to provide each month;
  • Provisions confirming whether or not the support is to be provided on a remote or on-site basis;
  • Sample Support Service Levels (and sample Service Credits - if you need them);
  • Insurance obligations (of the Service Provider);
  • Liability of each of the parties;
  • Indemnification for claims by a third party for the breach of Intellectual Property;
  • Dispute Resolution processes;
  • Term of the contract;
  • Termination​ of the contract, under certain conditions.​

Once purchased, our template comes with access to our online questionnaire. The template will then be customised automatically by DocuStream using the responses that you provide to the questionnaire and then made available for your immediate download in Microsoft Word format. This can be downloaded directly onto your computer, or into your Google Drive or Dropbox account.

How much free legal advice does this come with?

This template comes with 20 minutes of free telephone legal advice from Arnotts Technology Lawyers. During this time, Arnotts Technology Lawyers will answer any questions they can about the template, to the extent possible within the 20 minutes allocated.

Why Use DocuStream?

  • Quick and easy
  • Customisable
  • Comes with free legal advice
  • Download in Microsoft Word format
  • Apply your own branding
  • Comes with 1 year of free updates
Buy Now

Download Sample

Need help selecting a template?

Call us on

02 8238 6989

Related Documents

Related Blog Articles